TERMS AND CONDITIONS
Thank you for visiting our shop website. If you browse and use this website you are agreeing to be bound by its terms and conditions which are summarised below.
We endeavour to ensure that the information on this website is correct and up to date. However, we cannot be held responsible for any loss or damage arising from the use of this information, nor can we be held responsible should it become inadvertently out of date.
We reserve the right to remove products from our range at any time without prior notice and without liability. Prices may change from time to time and all products are subject to availability.
MAKING A PURCHASE
In order to purchase a product, simply browse through the online shopping facility. Click on the "Add to Cart" icon next to your chosen product and the item will be put in your shopping basket. Once you have finished shopping, click on "Checkout". The products and total purchase price will appear and invite you to complete your payment and delivery details. All items shown on the website are subject to availability. In the event of any items not being available we will contact you to review your order.
All of our jams and preserves are handmade in small batches when the fruit is seasonally available and therefore, from time to time, we may be out of stock of certain products and unable to fulfil your order. When this happens, we will email you directly to inform you. We will let you know if we can deliver your product at a later date or offer you a refund of the product.
MAKING A PAYMENT
All prices quoted are in British Pounds Sterling (£). We accept credit and debit cards which are processed by WorldPay, the UK's leading payments provider, on their hosted payment page. Credit and debit cards from MasterCard and Visa and American Express cards are accepted. Payment details are processed securely in line with PCI DSS industry security standards. We reserve the right to refuse any credit or debit card transactions.
If you wish to arrange to collect your order in person and do not wish to make a credit or debit card payment through the Worldpay site, you may pay in cash upon collection. Please select the "Cash Payment" option at the Checkout and follow the instructions.
We use Royal Mail parcel services to deliver our products which covers Mainland UK, the Highlands and Islands, the Scilly Isles and the Isle of Man. It does not cover the Channel Islands or Overseas. Your order will be sent by Royal Mail Signed For 2nd Class service which aims to deliver your parcel in 3 working days. Please ensure that you provide accurate contact or delivery details to ensure timely delivery. We do not accept liability for any failed or late deliveries due to incorrect address details. In the event that no-one is available to receive the order, Royal Mail will leave a card to arrange a convenient time for collection or delivery. If you leave instructions for them (e.g. a signed note saying "Please leave the items at ....") we take no responsibility in the event of missing items.
To minimise the possibility of breakages, all items will be wrapped carefully and delivered in a sturdy box. Please recycle and reuse all our packaging. The dimensions of the box as well as the weight of the contents determines the cost of the postage. To minimise higher postal charges and waste, we will endeavour to use the smallest appropriate size box for your order. We aim to dispatch orders within 3 working days but we will inform you if any items are out of stock which may cause a delay.
Some customers may prefer to collect their orders rather than have them delivered via Royal Mail. In this instance, they may be packaged in our delivery boxes or our recycled paper carrier bags as used at our events. If you wish to collect your order, please choose this option at the Checkout. You will not be charged for delivery. Payment must be made either by credit or debit card through the Worldpay site or in cash at collection. For cash payments, please select the "Cash Payment" option at the Checkout and follow the instructions.
In the unlikely event that you have a fault with any of our products please contact us on 01462 679173 or email firstname.lastname@example.org immediately to arrange a refund or replacement. If possible, please advise us of the batch number which is located on the label on the reverse of the jar. All of our products are handmade in small batches and may differ slightly from batch to batch. If the goods arrive damaged or are different to your order, we will send you a replacement or a refund for the item including the appropriate delivery charge. For any claim to be accepted, you must notify us on 01462 679173 or email email@example.com within 3 days of receiving the items. After consultation with us, if a return of faulty items is necessary we will reimburse the return postal charge. Faulty items must not be returned without prior arrangement with us.